FAQ

You can change the date of your trip free of charge up to 30 days before departure. You can also cancel at any time before the start of the trip subject to payment of a cancellation fee. If the cancellation occurs:

• More than 90 days prior to Departure => Receive a Refund of 75% of all payments already made (including deposits) OR a Trip Credit of 100%

• Between 61 and 90 days prior to Departure => Receive a Refund of 50% of all payments already made (including deposits) OR a Trip Credit of 75%

• Between 31 and 60 days prior to Departure => Receive a Refund of 25% of all payments already made (including deposits) OR a Trip Credit of 75%

• 30 days or less prior to Departure => No Refund OR Trip Credit of 50%

Please note that a Trip Credit cannot be converted to a refund at a later date.

To protect yourself against last minute cancellation, we advise you to subscribe to our cancellation insurance through our partner Chapka insurance, with a guarantee which also covers you in case of contracting the Covid-19. Please note that such insurance can only be subscribed within 48 hours following the order of your trip. Subscription link available here.

Important: the realisation of the trip is conditional on the registration of a minimum number of participants to guarantee the departure. We commit ourselves to confirm a trip at the latest 30 days before the departure date. In the event that the trip cannot take place because the minimum number of participants is not reached, you will be reimbursed for any sums paid but will not be entitled to any compensation. You will be informed by email whether or not a trip is confirmed. 

In this unique package, we're giving you the chance to create our new itinerary around Mont Ventoux with us! All GravelUp services are of course included: accommodation, meals, activities, transfers, guide...

This trip is aimed at former GravelUp participants, regardless of the trip you took. However, we recommend that you take part in a sporting activity at least twice a week and that you have already done several cycling trips of at least 3 hours. This will enable you to feel more at ease and make the most of your stay.

At GravelUp you won't find a day-by-day programme. We adapt each trip to the profile of the group and the conditions of the terrain (which can depend on the season and the weather), so we prefer to remain flexible in our choice of routes, while maintaining a healthy dose of adventure!

Yes, If you are coming from abroad make sure healthcare cover is included on top of the European health insurance card or equivalent.

We have small groups between 8 and 12 people so that you can ride at your own pace more easily and so that it remains intimate for everyone. It also reduces our footprint and impact on the environment and allows you to feel part of the landscape.

Yes GravelUp is a registered tour operator (n°IM075220009) as required by French law (article L. 141-2 of the Tourism Code).

Not at all! Our expeditions do not require previous gravel riding experience. Our itineraries are designed to be accessible to all, as long as you have a spirit of adventure. You may have to carry or push your bike on some short sections, but that's part of the Gravel Up adventure!

Please note: Our hire bikes are the latest spec models and are meticulously maintained for your comfort and safety. They are the ideal bikes in terms of comfort and safety for all our adventures

Our guides are carefully chosen based on their experience and local knowledge of each region to guarantee you an unforgettable adventure. All our guides have French State validated bike qualifications. They are also French levels 1 and 2 first aid trained as you would expect.

Our guides will be able to repair small problems straight away. Their tips and advice can sometimes be useful when you get home too :) In the event of a more serious mechanical problems, spare parts and even a spare bike will be available nearby in the support vehicle.

All included! During the expedition we guarantee delicious meals based as much as possible on locally sourced products and that have been carefully planned for a day in the saddle.

Our hosts are proud of and passionate about sharing their local specialities :

• Hearty breakfasts to fuel you for a days riding

• Delicious lunch stops with a mixture of picnics and local restaurants/refuges

• Snacks along the way

• A welcome evening meal, prepared by our host for the night, will allow you to try local dishes, relax, reflect on the highlights of the day and recover, ready for another days riding tomorrow.

We can't for 2 reasons:

• our expeditions include sections on private tracks for which we have obtained prior agreements with the local residents.

• Furthermore, our tracks are built through partnerships with local tourist offices and regional nature parks, which trust us to supervise our expeditions in a way that best preserves the natural areas.

For Adventurer and Escape trips your luggage will remain at the base camp, where you will sleep each evening.

For Explorer trips your luggage will be transported by us between your accommodation each day.

To our regret we do not control the weather :)

Rain or bad weather can be part of the adventure. The important thing is to ride with the right equipment. Our ideal "packing list" to face any kind of weather will be sent to you one month before the departure of your expedition.

Recharging your batteries is essential after a day on the bike. Post ride you can relax at our base camps or partner hotels and guest houses. We have chosen them carefully for their comfort, tranquility, location and the quality of their food.

No problem! Just let us know at the time of booking on the booking form and we will make sure you are catered for.

We have 3 levels of expeditions - you can find them on this page HERE by clicking on the "Compare the levels" link. These levels have been designed to enable as many people as possible to join one of our trips. Our expeditions are adventures, not races. We start together and we finish together, it's the GravelUp speed.

If, however, you are still unsure, you can write to us at bonjour@gravelup.earth and we will contact you to help you assess your level. We can also help you prepare for your adventure, just ask us.

Our expeditions are adventures, not races. We start together and we finish together, it's the GravelUp speed.

It is difficult to give a precise average speed as the surfaces make a big difference, as well as admiring the views! Average speeds are normally between 15 and 18 km/h.

We recommend to book editable or cancelable train or flight tickets until your trip is confirmed.

We commit to confirm the departure of your expeditions no later than 30 days in advance.

We commit ourselves to confirm a trip at the latest 30 days before the departure date. In the event that the trip cannot take place because the minimum number of participants is not reached, you will be reimbursed for any sums paid but will not be entitled to any compensation.

To protect yourself against last minute cancellation, we advise you to subscribe to our cancellation insurance through our partner Chapka insurance. More information here.

We offer people leaving from Paris a grouped departure on board the GravelUp van. This service is not included in the price of 490 eur, and is only offered for practical reasons. Therefore, we do not offer any discount on the price for people not using the van and coming by their own means.

You have the choice between a standard gravel bike or an e gravel bike. You can find more information in each page of the tour you are interested in.

Yes, our trips will go on paths and small roads where neither road bikes nor mountain bikes will be suitable.

You can bring your own gravel bike or hire one from ours. Our well specced bikes with tubeless tires means a much lower risk of punctures and mechanical problems during your trip.

Yes, we would love to take you and your friends and/or colleagues on one of our expeditions. Please feel free to email us at bonjour@gravelup.earth for more details.